FAQ

  1. Do you accept walk-ins?
  2. We offer walk-in nail trimming services for 12$! Pop in anytime Tuesday to Saturday from 9am to 4pm. Additional services we can do as walk-ins would be trimming the paw pads (as long as they are clean and dry), sanitary trims, and trimming your pup's bangs at an additional cost.
  3. How long does it take to get my dog groomed?
  4. We ask that our customers plan for a 4 hour window, during which the groom will be finished. Often times a groom is completed well before that and we will contact you to pick up your pet as soon as they are ready. We may request extra time for some larger or elderly pets.
  5. Can I drop my dog off early or pick up late?
  6. We offer drop offs as early as 9am and late pick up as late as 5:00pm. At the discretion of the groomer. Please ask for this in advance. We understand your appointment needs to fit into your schedule and we will try to accommodate whenever we can. Please note that an early drop off does not necessarily mean the groom will be completed early. Dog grooming services will also be available Sundays and Mondays with pickups as late as 7:00pm by appointment only.
  7. What if I'm late for my appointment?
  8. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule. We may still be able to complete the groom, but we can be tightly scheduled, and may need to move the appointment to another day. A late fee will apply.
  9. How much does it cost to get my dog groomed?
  10. Our prices reflect different sizes, coat types, grooming needs and temperaments. It is hard to say what the cost of a groom might be before meeting your pet, but we may be able to provide a rough estimate with a description. We try to remain upfront and fair about our pricing.
  11. Does my matted dog need to be shaved?
  12. If matting is severe enough, shaving and starting over is the safest, gentlest and most economical option. We will try to save length on a matted coat if requested, but sometimes shaving is the only answer. You will always be informed beforehand if your pet needs to be clipped short. Please also note that the extra time and work that goes into a matted coat will translate to extra cost.
  13. Do you shave cats?
  14. Yes, we have one cat groomer available! We love to turn kitties into little lions! We will only clip cats short, it is safer for their delicate skin. Some cats can become aggressive when being groomed. This may halt a groom or warrant an extra charge.
  15. What if my dog doesn't like being groomed or having their nails trimmed?
  16. We will always give it a try! We have had some success with pups that haven't enjoyed the grooming process in the past. We do appreciate a warning if you expect your pet to be a little “feisty”. Additional time or charges may apply.
  17. What are your Covid protocols?
  18. While masks are no longer mandatory, they are preferred when entering the salon. We will continue to wear masks and hand sanitizer is available at the front desk.